We have a company urgently seeking an intern for 5-6 months (or more!) – as the role is customer focused the role will suit someone who is seeking to improve/perfect language skills. The internship attracts a contribution of €150,- per week too!
The role is for a receptionist/customer relationship manager and involves the following duties and tasks:
- Greeting customers & visitors at reception
- Answering the phone, relaying messages & transferring phone calls
- Taking payments over the phone and answering questions about the product range
- Answering customer emails
- Communicating stock situations to the customer
- Processing refunds & returns
- Liaising with warehouse staff about stock levels
- Ordering basic supplies from our sundry suppliers
- Some marketing activities – competitor price checking, competitor website analysis
- Resolving customer complaints
- Cataloguing, recording and reporting customer complaints
This role will provide valuable experience both in customer service and a chance to further the candidates English skills. The right candidate will:
- Be well presented and have a good telephone manner
- Be friendly and posses good communication skills – even when under pressure from a customer!
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