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We have a company urgently seeking an intern for 5-6 months (or more!) – as the role is customer focused the role will suit someone who is seeking to improve/perfect language skills. The internship attracts a contribution of €150,- per week too!

The role is for a receptionist/customer relationship manager and involves the following duties and tasks:

–          Greeting customers & visitors at reception

–          Answering the phone, relaying messages & transferring phone calls

–          Taking payments over the phone and answering questions about the product range

–          Answering customer emails

–          Communicating stock situations to the customer

–          Processing refunds & returns

–          Liaising with warehouse staff about stock levels

–          Ordering basic supplies from our sundry suppliers

–          Some marketing activities – competitor price checking, competitor website analysis

–          Resolving customer complaints

–          Cataloguing, recording and reporting customer complaints

This role will provide valuable experience both in customer service and a chance to further the candidates English skills. The right candidate will:

–          Be well presented and have a good telephone manner

–          Be friendly and posses good communication skills – even when under pressure from a customer!

–          Have a good level of written & spoken English (B2 minimum, but ideally C1 or C2)

–          Be willing to work with others

–   %C


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